Sales
1. Who can I contact for Micro-Poise sales inquiries?
For sales-related queries, please refer to the Contact Us section on our website.
2. How quickly can I receive spare parts?
Many commonly requested parts are available for same-day shipping, ensuring minimal downtime for your operations. For urgent requests or to check part availability, please contact your local Micro-Poise representative.
3. Can spare parts be procured locally?
While local procurement may be possible, it is highly recommended to source parts directly from Micro-Poise. For help locating a regional representative or placing an order, please contact our sales team.
4. Does Micro-Poise supply consumables compatible with other equipment?
Yes. We offer two types of consumables:
• AkroLUBE: A tire bead lubricant suitable for both Micro-Poise and third-party equipment.
• Marking Foil: Used for tire marking and compatible with various systems.
5. Are upgrade kits available for Micro-Poise equipment?
Yes. You can visit our website for details on available Upgrade Kits.
6. Is Micro-Poise equipment suitable for both small and large-scale operations?
Yes, our solutions are scalable to meet diverse operational needs. For assistance in selecting the right configuration for your operation, please contact our sales team.
7. Can I request a custom configuration for my testing requirements?
Absolutely. Micro-Poise offers flexible system configurations tailored to meet specific testing needs. Please contact our sales team for a consultation.
8. What is the typical lead time for equipment delivery?
Lead times typically range from 12-26 weeks, depending on the specific equipment configuration, customization requirements, and delivery location. This timeframe allows for proper assembly, quality assurance, and logistics planning to ensure your system arrives ready for installation and operation.
For more accurate delivery estimates based on your order, please contact our sales team.
Services
1. How can I reach Micro-Poise service support?
Service support timelines depend on your location, the nature of the issue, and technician availability. Service contact details, including regional addresses, are available under the Service tab on our website.
2. Is technical support available 24/7?
Yes. For assistance:
• Visit the Contact Us page.
3. Does Micro-Poise offer remote diagnostics?
Yes, Micro-Poise provides remote diagnostics capabilities. Our technical support team can connect to your system to perform diagnostics, troubleshoot issues, and assist with configuration or software updates. This service helps minimize downtime and ensures timely support without the need for an on-site visit.
To schedule a remote diagnostic session, please contact our support team.
4. Does Micro-Poise offer training services?
Yes. Please refer to our website and Aftermarket Services Brochure for more information click here.
5. Are preventive maintenance visits available?
Micro-Poise offers scheduled maintenance services to help ensure your equipment continues to operate at peak performance. These visits include system inspections, calibration checks, and proactive servicing to minimize downtime and extend equipment life.
To arrange a visit or learn more about available maintenance plans, please contact our sales team.
Measurements
1. Which international standards does Micro-Poise follow for tire testing?
Micro-Poise adheres to SAE (Society of Automotive Engineers) standards for tire uniformity testing. These globally recognized standards ensure consistency, reliability, and accuracy in tire performance evaluation, aligning with industry best practices and regulatory requirements.
For more details on specific standards or compliance documentation, please contact our technical support team.
2. What are the standard measuring speeds for Micro-Poise systems?
• Uniformity & Geometry: 60 RPM
• Balancer: 300 RPM (PCR), 250 RPM (TBR)
These speeds are fixed and cannot be modified.
3. Why does Micro-Poise specify repeatability for only one tire size?
Our specifications are based on a single tire size for consistency and standardization with a commonly used size throughout the industry.
4. Does Micro-Poise guarantee reproducibility or correlation between machines?
No, Micro-Poise does not guarantee machine-to-machine correlation. While our equipment is engineered for high precision and repeatability within individual machines, achieving consistent results across multiple machines is inherently complex and influenced by numerous variables.
For customers requiring high consistency across multiple machines, we recommend:
• Using standardized calibration routines.
• Consulting with Micro-Poise technical experts to align configurations and optimize performance.
5. What is Conicity as measured on a force variation machine?
When a tire is inflated, loaded, and rotated on a force variation machine, a significant average lateral force can be measured. Part of this lateral force will change lateral direction with rotation direction and part of this lateral force will remain consistent regardless of the rotation direction of the tire. Conicity, which represents the "conical" shape/nature of the tire being measured, is the average lateral force that does NOT change lateral direction with tire rotation.
6. What is the Conicity Bias value of a force variation machine and why is it important?
Due to numerous physical characteristics of any force variation measurement machine (such as tire position on the loadwheel, alignment of primary and loadwheel spindle axes, loadcell alignments, loading force, etc.) a non-zero bias force may exist and create inaccurate Conicity measurements. This bias value must be measured using a straightforward process for each tire type and stored in the system to compensate for this bias enabling the machine to provide accurate Conicity measurements.
7. Does Micro-Poise offer radial runout grinding solutions?
Yes, Micro-Poise provides RRO grinding solutions. We offer both center and shoulder grinders designed to improve radial runout performance. For more details on available configurations or to request a quote, please contact our sales team.