Customer Service

Micro-Poise Customer Service has created a family of services that offer solutions aimed at enabling our Customers to maintain the reliability of our equipment. These services have been developed to provide total Customer support; from the initial design concept and planning stages, to maintaining the 20+ year life of the equipment in the field. Customer Services offers everything for "cradle-to-grave" support: from consulting and site inspections, to preventive maintenance, and everything in between.

This part of our web site outlines the wide variety of support available from Customer Service; however, please keep in mind that any and all of these can be custom designed to fit your given situation. Although a general description is given for each service, they are individualized to your specific requirements. Likewise, not only do we customize each service, we can also create additional products and services that may not be listed at this site. Working with you, we can explore other ways to insure that your investment in Micro-Poise continues to pay for itself for many years over the life of the equipment.

Service on equipment provided by Micro-Poise is performed by Micro-Poise factory-trained employees. This insures that the technicians working on your equipment have been certified by Micro-Poise as qualified for the task. Technicians spend anywhere from 3 to 6 months in intensive factory training before they receive their certification. We have Service Centers worldwide. The service center at our headquarters in Akron, Ohio has technical support coordinators to assist you. Not only will they schedule service trips for our technicians, but they provide phone support as well. Often, they are able to troubleshoot problems over the phone, helping Customers avoid delays in getting their equipment up and running without the need for an on-site service call.

We have service/sales offices in Ohio, Indiana, Iowa, Michigan, and other parts of the world as shown on the map below. The technicians from these locations can be dispatched regionally, or as needed around the world.